Privacy Policy
Last Updated: April 4, 2026
Between Us (“we”, “us”, or “our”) knows your privacy is important to you and we are committed to providing a safe and secure user experience. This Privacy Policy applies to the use of Between Us online at betweenusnow.com and on mobile devices. This Privacy Policy explains our practices regarding the collection, use, and disclosure of certain information, including any personal information, of our users and individuals whose payment details are used to purchase our sensory experiences (collectively, “you”).
1. What Information We Receive From You
Information you provide to us: We collect information you provide to us which includes:
- Contact Information: Name and email address.
- Payment Information: Payment and payment card information, billing contact details (processed via secure third-party providers like Stripe or Shopify).
- Account Information: Account ID, User ID, settings and preferences, and purchase history.
- User-Generated Content: Feedback you provide to us, comments, and the content of communications between you and us.
Information we collect automatically: We collect information about your use of our service, your interactions with us, and details regarding your device, including:
- Your activity on the betweenusnow.com website.
- Details of your interactions with Customer Service (date, time, and reason for contacting us).
- Device IDs, IP address (which may tell us your general location), browser type, and software characteristics.
- Information collected via cookies and similar technologies.
2. How We Use Your Information
We use information to provide, analyze, and personalize our sensory experiences and marketing efforts. For example, we use information to:
- Authenticate your login and process your payments.
- Provide customer support and send confirmations about your account.
- Prevent, detect, and investigate potentially prohibited or illegal activities, including fraud.
- Communicate with you concerning our service, new features, and special offers.
- Age Verification: Ensure that all users are 18 years of age or older, as our content is designed for adult audiences.
3. Disclosure of Information
We do not sell your personal information to third parties. We disclose your information only for the following purposes:
- Service Providers: We use other companies to perform services on our behalf, such as processing credit card transactions, infrastructure and IT services, and email delivery.
- Protection of Between Us: We may disclose information if we reasonably believe such disclosure is needed to satisfy any applicable law, regulation, or legal process.
- Business Transfers: In connection with any reorganization or sale of assets, your information may be transferred, provided that the receiving party agrees to respect your data.
4. Your Rights and Choices
You can request access to your personal information or correct out-of-date data by contacting us. You can also opt out of marketing emails by clicking "unsubscribe" at any time, though we will still send transactional emails regarding your purchases.
5. Security
We have implemented reasonable security practices, including SSL encryption and 256-bit encryption for sensitive data transmissions. While we follow generally accepted standards, no method of transmission over the Internet is 100% secure.
6. International Transfers
If you access Between Us from outside the United States, you understand and consent to the transfer of your personal information to, and the processing of such information in, the United States.
7. California "Do Not Track" Notice
We do not track our customers’ personal information over time and across third-party websites to provide targeted advertising and therefore do not respond to "Do Not Track" (DNT) signals.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website or via email at least 30 days before the changes take effect.
9. Contact Us
If you have any questions regarding your privacy, please contact us at:
Email: care@betweenusnow.com
Location: Frisco, Texas, USA